Frequently Asked Questions
Clear answers. Calm clarity. Everything you may want to know before you bring home a piece of Vietnam.
Orders & Shipping
How long does delivery take?
- United States: 🇺🇸 Most orders arrive in 2–5 business days. We produce locally so your piece gets to you fast.
- International: 🌍 Usually 10–30 days, depending on the country and customs. Good things travel slowly — but they’re worth it.
Do you ship worldwide?
Yes. If you can receive mail, we can send a little piece of Vietnam to you.
How do I track my order?
Once your order ships, you’ll receive a tracking link so you can follow its journey -from our makers → to your home.
My order hasn’t arrived yet. What should I do?
Just message us.
We’ll track it down and make it right — always.
Returns & Exchanges
Can I return or exchange my item?
Every piece is made just for you the moment you order it — so we can’t accept returns for size or preference.
But if something arrives damaged or incorrect, we’ll replace it immediately. No stress. No complicated rules.
What if my item arrives damaged?
Send us a photo at support@vibevietnam.com.
We’ll take care of the rest — fast.
Product Quality
How are the designs printed?
We use high-quality DTG printing and museum-grade poster printing through trusted Printify production partners. Soft feel. Clean lines. True color.
Will the colors match what I see online?
Mostly yes — but screens vary. Expect a 95–98% match in tone and vibrance. We keep colors as close to the artwork as possible.
Do you offer larger sizes?
For most apparel: yes, up to 3XL–5XL depending on the product.
Billing & Payments and Support
What payment methods do you accept?
All major cards and Paypal.
Fast and secure.
Is my payment information safe?
100% — everything goes through Shopify’s encrypted checkout.
How can I contact you?
Email: support@vibevietnam.com
We’re here and happy to help.
How fast do you reply?
Usually within 24 hours, often much sooner.
We don’t leave people hanging.